Reservation
Policy 1

Cancellation Policy:

Check-In Time: 1400hrs     Check Out Time: 1200hrs

Early check-in and/ or Late Check-out are subject to room availability on the day of occupancy, in confirmation with the front office.

Early check-in and late check-out shall be chargeable.

Room not occupied by 2200 hours on a particular day shall be seen as ‘No Show’, unless prior arrangement has been made.

Deposit Policy:

The payments made against reservations for Peak Days shall not be refundable.

A full room rate shall be charged for check in at 0700 hours and/ or check out after 1800 hours on the day of occupancy of room.

Cancellation/ No Show Policy:

Once a reservation has been confirmed, please notify us by fax, Call or email of any cancellation or modification of the booking at least 3 days (72 hours) before arrival for FIT bookings and 2 weeks before arrival for Group bookings in order to avoid a charge of 1 night’s stay to be imposed.

All guests must produce a valid ID upon Check-in:

For any early Check-out, there will be one night early check-out penalty to be imposed. In an event of a guest No Show, a fee of one night’s rate will be charged.


Policy 2:

Cancellation:

In case cancellation is made 30 days prior to the date of arrival, 80% of reservation amount shall be refunded.

In case cancellation is made 15 days prior to the date of arrival, 70% of reservation amount shall be refunded.

In case cancellation is made 10 days prior to the date of arrival, 60% of reservation amount shall be refunded.

In case cancellation is made within a period of 72 hrs. prior to the date of arrival, no refund shall be made.

No refunds shall be made against cancellations for Peak Days

Peak Days

  • 14 / 15 January 2019
  • 04 February 2019
  • 10 February 2019
  • 19 February 2019
  • 04 March 2019

In an event of No show, Total cost of the stay will be billed to the Guests’ credit card.

Guarantee Method:

We accept guarantee by Credit Card / Bank Transfer / Cash Deposit / Company / TA / Paytm

Standard Check-In and Check-out time:

Check-In Time: 1400hrs      

Check Out Time:1200hrs

Note: Bookings made on discount rates are not refundable.


 Policy 3:

Cancellation and Amendment Policy:

Reservation would only be guaranteed on the basis of a valid mode of payment, either online or offline.

No shows and early check-outs will be charged one night’s room rate to the mode of payment used to guarantee the reservation.

 

Policy 4 (Individual / Groups):

Individual reservations:

For Cancellations/ amendments made after 12.00 noon, 3 days prior to check-in date, one night’s room rate shall be chargeable.

For No shows and early check outs, one night’s room rate shall be chargeable.

Groups / Conference bookings:

In case of no-show or cancellation/ amendment of the conference/ group (in part or full), within 15 days or less from the date of check in, a retention charge will be levied.

The retention charge will be calculated as follows –

Number of rooms being cancelled/no-shows X 1 night X applicable daily rate per room for the conference/group. 

In case of Early check out retention will be charged for those nights booked, not being released due to the early check out.

Policy 5:

Reservation Policy:

Check outs after 1200 hours shall be chargeable, as are all arrivals prior to 1000 hours, which are billed from the previous night.

The room tariff mentioned above is applicable per room per night. Taxes, service charges and other levies are additional wherever applicable. 

The room tariff is not inclusive of airport transfer. However, should you require any facilitation for the same please feel free to contact us.

Guaranteed Room Reservations not cancelled 48 hours before arrival would attract a retention charge equivalent to one night’s room tariff. 

In the event of a cancellation before 48 hrs, please retain the cancellation number, to ensure that no retention charge is levied.  

Guests are requested to settle their bills directly while checking out. We are not in a position to accept personal cheques and a signing facility is extended only to those corporate accounts that have a credit facility with us.

Policy 6:

Payment / Guarantee Method:

Should it be necessary to cancel or amend your reservation, please contact our Hotel Reservations team on (+000) 000000000 by 2 pm on the day of arrival, to avoid a cancellation fee of one night’s accommodation. Please note that changes may result in a rate change and/or may also attract service fee.

Check-In/Check-Out

Hotel check-in time is from 2:00pm Early check-in cannot be guaranteed and is subject to availability. Pre-registration can be arranged upon request at an additional charge. Check-out time is 12.00 pm. Late check-out can be arranged, subject to availability and charges may be subject to additional fee.

Accepted Method of Payment

If you wish to settle your account with a credit card you will be required to present the card at check-in where a pre-authorization for the total cost of accommodation plus a security deposit will be processed. 

If you prefer to settle your account with cash, you will be required to pay the total cost of accommodation plus a security deposit to cover all incidentals at the time of check-in.

Please note that a valid photo ID will be required at check-in and a copy retained on file. Hitkari Productions and Creations does not accept personal or company cheques as a method of payment, unless pre-payment is made 10 business days prior to arrival.

Kumbhmela 2019